Sprint PCS, Kiss my ass!!!
Attention Sprint: YOU HAVE THE WORST FUCKING CUSTOMER SERVICE IN THE WORLD!!!
I spent a lot of money on Christmas gifts this year. Knowing in advance how many people I was buying for, I called Sprint Customer Service and made a payment arrangement. I explained that I would like to pay my December bill in January. CS told me that that was fine and would NOT cause any problems with my service.
So...Friday is pay day and I had planned on paying my entire balance of like $100 then. So this morning I wake up and my phone service has been shut off.
I then spent the next hour and forty-five minutes on the phone...most of that on hold, waiting to speak to a billing supervisor. When I finally got her on the phone, I explained my situation to her.
She said, "Well, you have an overdue balance of $48.57. How will you be paying that today?"
I explained again, I had made payment arrangements with customer service and had been assured that it was not a problem to pay the way I wanted.
She then told me that I had gone over my "spending limit". I told her I thought that was odd since I have a limit on the phone of $275 and my total amount owed is barely over $100.
She said, "Oh you're right, you're not over your spending limit."
Okay then why did you shut off my service???
Because the people at Sprint are ignorant fuckwads who don't know their fucking jobs...that's why.
I ended the call with a very condescending rant about the need to train their customer service people to tell the ACTUAL TRUTH to customers. I they don't know about something, they shouldn't act like they do know...
Arrrrrgghhh.
Here's what should have happened. After I explained my situation and she had pulled up the note left on the system about it by the CS guy I talked to, she should have simply said, I'm sorry that your agreement wasn't honored, let me get your service restored.
To top it all off, it made me over an hour late for work, and just as I sat down at my desk, my newly restored phone rang...guess who it was?
That's right, Sprint PCS billing, letting me know that I had a past due balance of $48.57 and wanting to know if I would be paying today by check or by card.
I had to rip that girl a new asshole, and it wasn't even her fault.
btw: The supervisor I talked to was a total C yoU Next Tuesday!
posted by Underling Revived @ 1:13 PM
1 Comments:
Owned by your own inability to take responsibility for your own actions. You know that you have to play by the rules with a company such as sprint or any other. You get service interrupted if either you're over the spending limit (similar to a credit card limit), or you have a past due balance because you didn't pay a bill in full by the due date. If you ran a business would you let people have a late bill on the account and then postpone payment further? People don't give service out for free with anything. Take responsibility and pay your bills on time and stuff like that won't happen.
It really is your fault you have a bad time with the phone; you purchased it, you didn't pay the bill, you signed the contract. By far the worst thing you can do when speaking with a rep over the phone is to argue, rant, whine or question their intelligence because it will get you nowhere fast and waste your time.
Did I mention that I hate cell phones with a passion? They blow.
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